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Staffing Coordinator

Staffing Coordinator
St Andrew’s Refugee Services
15 March 2017

Staffing Coordinator

Founded in 1979, St Andrew’s Refugee Services (StARS) is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through four programs: education, legal, psychosocial, and outreach services. We provide high-quality services meeting the unaddressed needs of refugees, and we provide a safe and inclusive space for displaced people to come together as a community. We work for refugees, with refugees, to make rights recognition a reality.

StARS’ Mission is to enhance the quality of life of refugees in Egypt and make their rights a reality through client-centered programs.

Our vision is a safe, inclusive and supportive environment for refugees in which they can exercise their rights, pursue their aspirations, and live in dignity.

We serve people from many places, including Ethiopia, Iraq, Sudan, South Sudan, Somalia, Eritrea, and Syria. To learn more please visit www.stars-egypt.org.

Project Description: Staff Support and Human Resources

StARS recognizes the contributions that paid staff and volunteers bring to the organization and seeks to create an environment that is mutually beneficial to staff, volunteers, and clients. As StARS works with a high number of staff and volunteers, it is necessary to manage the recruitment, activities, and departures of staff and volunteers across all of StARS programs.


Under the supervision of the StARS’ Director of Programs, the Staffing Coordinator is responsible for staff support and human resources across programs at StARS. In addition, the Staffing Coordinator will provide leadership in recruiting, orienting, and ensuring supervision of volunteers to meet the needs of various StARS programs and the well-being of volunteers. The Staffing Coordinator works closely with all program coordinators to address human resources needs and place volunteers into their programs.


Staffing and Human Resources

· Ensure that personnel files for all staff are properly collected, organized, maintained, and kept confidential.

· Develop and implement StARS’ performance management process for all program staff.

· Ensure that all program staff receive an appropriate orientation to StARS and our programs.

· Ensure all staff members receive appropriate training and professional development.

· Assist in recruitment of staff across programs.

· Collect, review, and file timesheets for all programs.

· Ensure a smooth separation of staff.

· Other duties as assigned.

Administrative Duties

· Maintain accurate records of all staff and volunteers, including personnel documents, emergency contacts, a staff directory, and a volunteer database.

· Perform some tasks related to the StARS Facebook page.

· Perform general office tasks.

· Attend bi-weekly management meetings and other interoffice meetings and trainings as appropriate.

· Other duties as assigned.

Orientation and Training for New Staff and Volunteers

· Ensure all new staff and volunteers receive an orientation including the StARS Policies and Procedures, Code of Conduct, and Safety and Security.

· Participate in orientations and trainings with program staff as appropriate.

· Ensure regular supervision of all volunteers by the Volunteer Support Officer or another staff member as appropriate.

· Work with program staff to identify training opportunities for staff across programs.

· Identify any additional training necessary for volunteers to be successful in their roles and work with supervising staff to implement needed training.

· Administer end-of-service surveys to staff and volunteers who are leaving. Review any feedback from and share with program coordinators as appropriate to identify ways to improve StARS programming.

· Other duties as assigned.

Recruiting Volunteers

· Communicate regularly with program coordinators to maintain knowledge of current and upcoming volunteer needs throughout StARS programs. Assist program coordinators to identify ways their programs can be enhanced by the inclusion of volunteers.

· Advertise volunteer positions and administer applications. Interview volunteer applicants as appropriate.

· Match available volunteers or recruit and acquire volunteers to fit the needs identified by each program, often within certain deadline (e.g. finding volunteer teachers before classes begin or volunteers before certain training modules start).

· Create descriptions for new volunteer positions and provide volunteers with resources needed for the role.

· Respond to all volunteer inquiries in a timely manner.

· Provide information for or host outside parties interested in learning about StARS programs.

· Identify, build, and maintain contacts with outside partners for volunteer recruitment.

· Other duties as assigned.

Supervising the Volunteer Support Officer

· Train and supervise the Volunteer Support Officer, including in the collection of volunteer hours and monitoring and evaluation tools.

· Delegate tasks related to volunteer recruitment, placement, and support to the Volunteer Support Officer.

· Provide regular feedback and support to the Volunteer Support Officer.


· Bachelor’s degree required.

· English being the official language of StARS, the Staffing Coordinator must be fluent in oral and written English. Arabic or a refugee language is an advantage.

· Previous work experience in development, human resources, volunteer coordination, or administration.

· Ability to work with individuals from diverse backgrounds.

· Ability to manage multiple tasks efficiently and in a timely manner.

· Commitment to professionalism and collaboration.

· Computer proficiency, including Microsoft Office.

Hours: 40 hour work week and other hours as required. Flexibility is essential.

Supervised by: Director of Programs

Salary: EGP 7500 per month (plus EGP 125 monthly medical allowance, and EGP 50 pension contribution). EGP 7200 during probationary period.

Benefits: All StARS official benefit policies as stipulated in StARS Policies and Procedures Guidelines.

Closing date for applications: 15 March 2017

Please send a resume and cover letter addressing the role and requirements to bwibmer@stars-egypt.org. Use the subject line “**Staffing Coordinator**”.